Introduction
Bioanalysis Diagnostics Laboratories ("BDL," "we," "us," or "our") respects the privacy of individuals who visit our website at bdlusa.com (the "Website"). This Privacy Policy describes what information we collect through this Website, how we use it, and the steps we take to protect it.
This Privacy Policy applies only to information collected through this Website. It does not apply to protected health information (PHI) handled during laboratory operations, which is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Business Associate Agreements with our healthcare facility partners.
Information We Collect
Information You Provide Voluntarily
When you use our contact form or otherwise communicate with us through this Website, you may provide information such as your name, email address, phone number, organization name, and the content of your message. This information is provided voluntarily and is collected only when you choose to submit it.
Information Collected Automatically
When you visit this Website, certain information may be collected automatically through standard web technologies, including your IP address, browser type and version, operating system, referring URL, pages viewed, time and date of your visit, and general geographic location based on IP address.
This information is collected through server logs and may be collected through cookies or similar technologies used by our hosting platform. This data is used in aggregate to understand how visitors use our Website and to maintain its performance and security.
How We Use Your Information
We use the information we collect to: (a) respond to inquiries and messages submitted through our contact form; (b) communicate with healthcare facilities and providers who request information about our services; (c) maintain, improve, and secure our Website; and (d) comply with applicable legal obligations.
We do not use information collected through this Website for marketing purposes unrelated to your inquiry, and we do not sell, rent, or lease your personal information to third parties.
How We Share Your Information
We do not sell your personal information. We may share information collected through this Website only in the following limited circumstances:
With service providers who assist in operating our Website and managing communications, subject to confidentiality obligations. When required by law, regulation, or legal process, such as a court order or subpoena. To protect the rights, safety, or property of BDL, our users, or the public. In connection with a business transfer, merger, or acquisition, in which case you would be notified of any change in how your information is handled.
Cookies and Tracking Technologies
This Website may use cookies — small text files stored on your device — to facilitate basic website functionality, to remember your preferences, and to understand how visitors interact with our site. You can configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some features of the Website may not function properly if cookies are disabled.
We do not use cookies for behavioral advertising or to build advertising profiles of Website visitors.
Data Security
We use reasonable physical, electronic, and administrative measures to protect information collected through this Website from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we are committed to protecting the information you provide to us.
Data Retention
Information submitted through the contact form is retained for as long as necessary to respond to your inquiry and maintain a record of our communications. Automatically collected data such as server logs is retained in accordance with our hosting provider's standard practices and BDL's internal data management policies.
Third-Party Links
This Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit.
Children's Privacy
This Website is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has submitted personal information through this Website, we will take steps to delete that information promptly.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your information. California residents may have additional rights under the California Consumer Privacy Act (CCPA).
To exercise any of these rights or to make an inquiry regarding your personal information, please contact us using the information provided below.
HIPAA and Protected Health Information
This Privacy Policy does not govern the use or disclosure of protected health information (PHI) as defined under HIPAA. BDL's handling of PHI in its capacity as a clinical laboratory is governed by HIPAA, the HITECH Act, applicable state privacy laws, and Business Associate Agreements executed with our healthcare facility partners.
If you have questions about how BDL handles PHI in its laboratory operations, please contact us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding personal information, please contact us: